Pre-Service requirements that need to be satisfied prior to a driver being eligible for service to clients. An Outline and Summary of our Training Program provided  is listed directly below:

 Abuse and Neglect Training

• Using Division of Senior and Disability Services materials as the framework for training
• Types of Abuse and Neglect
• Signs of Abuse and Neglect
• Indicators of Abuse and Neglect
• Communication and Reporting Requirements and Processes 

Americans with Disabilities Act (ADA) Training

• Disability Awareness
• Assisting Passengers with Disabilities
• Service Delivery Requirements
• Civil Rights Compliance

Adult CPR

• completion of  course materials

First Aid

• completion of course materials

Drug-Free Awareness Training

• Create Awareness
• Re-affirm Policies and Procedures
• Identify Symptoms involved in Drug and Alcohol Abuse   

Emergency Communications and Procedures Training

• Environmental Assessment
• Fire Safety and Extinguisher Use
• Disabled Vehicle Procedures
• Emergency Contact List and Usage
• Securing Important Information

Health Insurance Portability and Accountability Act (HIPAA) Training

• Client Privacy and Confidentiality
• Information and Record Management and Handling
• Receipt of Client Signature

Injury/Accident Prevention and Management Training

• Effective Body Mechanics
• Effective Client Communication
• Emergency Contact List and Usage
• Completion of Incident/Accident Form

Map Skills Training

• Use service area-specific information to build safe and efficient navigation skills

National Safety Council Defensive Driving Training

• Successful completion of course materials

Vehicle Inspection Training 

• Inspection of Vehicle Interior and Exterior
• Inter-company communications regarding Vehicle Condition
• Documentation, Follow-up and Attestations
• Completion of Vehicle Inspection Form

Wheelchair/Lift Safety Training

• Safe Passenger Loading/Unloading
• Wheelchair Handling and Securement
• Lift Operations
• Assisting Passengers with Disabilities
• Emergency Procedures

Mainland Transportation (MT) has set of Trainings  Guidelines  Responsibilities 
for its drivers to make sure our customers are satisfied and receive quality services