Driver Responsibilities

The following is a preview of Mainland Transportation  Drivers’ Responsibilities:

  1. All drivers will participate in pre-service training in the form of reading materials, film or video presentations, verbal instruction and on-the-job training.
  1. Drivers must possess a current driver’s license(s) for the size of vehicle he/she is driving for us. (This requirement varies by governing jurisdiction.)
  1. Drivers must be 25 years or older and be able to read, write and communicate effectively in English.
  1. Drivers must attend an annual in-service training day on or near the anniversary of their first workday and other scheduled in-service programs as required.
  1. Drivers will participate in periodic performance evaluations at the discretion of their supervisor.
  1. Drivers will submit to a Motor Vehicle Record check (MVR) and background investigation prior to employment, and yearly thereafter.
  1. Drivers for Mainland Transportation may not have any of the following offenses against their record:
    • A major motor vehicle moving violation, such as reckless driving.
    • Driving while intoxicated (DWI) or driving under the influence (DUI).
    • Any felony conviction
  1. During employment with Mainland Transportation, drivers must maintain a clear MVR.  Should a driver be involved in any moving violation or accident, he/she will be immediately suspended from their driving position and an investigation into the incident initiated. Should the driver be convicted or charged at-fault they will be permanently dismissed from their driving position.
  1. Drivers must obey ALL State, Federal and local traffic laws.
  1. Drivers will review trip schedules to ensure that they are made with appropriate time allowance to arrive at destinations without breaking posted speed limits.
  1. Drivers will not drive in a manner which could be construed by the passenger as reckless (for example: speeding, cutting off other cars, tail-gating, inappropriate lane changing, turning corners too fast, not stopping completely at stop signs and stop lights, and not obeying any posted traffic regulation).
  1. Drivers must safely and appropriately pull into a parking lot or to the side of the road, come to a complete stop and place the vehicle in Park prior to operating a cellular phone, completing paper work or reviewing mapped directions.
  1. Drivers must conduct themselves in an appropriate, courteous, nondiscriminatory and professional manner.
  1. Drivers must maintain an acceptable standard of dress, personal grooming and behavior in order to present a neat, clean and professional appearance while providing service to any passenger.
  1. Drivers shall not smoke, eat or consume beverages in the loaded vehicle.
  1. Drivers must not abuse alcohol or drugs at any time.  If driver is taking prescribed medication, the driver must still be able to perform his/her duties in a safe manner.  The driver should report use of prescribed medication to his/her supervisor.
  1. Drivers may not allow their friends or family to ride in vehicle while transporting Mainland Transportation passengers.  Drivers may not make personal or unauthorized stops.
  1. Drivers may exit the vehicle to open and close vehicle doors when passengers enter or exit the vehicle and provide assistance to or from the main door of the place of destination when needed.  Such assistance shall also apply to the movement of wheelchairs and mobility limited persons as they enter or exit the vehicle using a wheelchair lift.  Such assistance shall also include the storage by the driver, when necessary, of mobility aids and folding wheelchairs.  When necessitated by the passenger’s condition or requested by the passenger, driver must assist the passenger in the process of being seated including the fastening of the seat belt.
  1. Drivers may not make sexually explicit comments or solicit favors, medication or money from passengers.
  1. Drivers shall not wear any type of headphones while on duty.
  1. Drivers are not responsible for any passenger’s personal items.
  1. Drivers will comply with all Federal, State and local laws in reference to the use of seat belts, child restraint seats and wheelchair tie-downs.  Driver must insure that all seat belts are in proper working order (and stored off the floor when not in use).
  1. Driver will not place children in the front seat in a child restraint seat, especially if that vehicle is equipped with a passenger-side air bag.  Driver must confirm prior to allowing vehicle to proceed that all passengers are properly secured.
  1. Drivers must maintain their vehicle with regular interior and exterior cleaning and keep it free of all possible safety hazards. Drivers must make daily pre-trip inspections which include checking at a minimum: Directional lights and flashers; headlights/clearance and running lights; brake lights and taillights; windshield wipers/washers, interior lights, horn, fire extinguisher and First Aid Kit; fluid levels; tailpipe/muffler noise; fuel cap in place; mirrors; radio; tire condition; heat and A/C units operable; parking brake; door/lift operation; seat belts; door handles; speedometer and odometer.
  1. Drivers must keep their supervisor informed about the condition of their vehicle and its contents.
  1. Driver’s vehicle must be road-worthy and safe, and must be serviced regularly and pass periodic mechanical safety inspections and maintenance checks.  This is primarily the responsibility of Mainland Transportation, but drivers are expected to be aware of the status of all necessary inspections and maintenance.
  1. Drivers must have visible employee identification for security and identification purposes.
  1. Driver must provide services in an efficient and timely manner.  On time pick-up and delivery is essential to quality services and demanded by Mainland Transportation and our Customers.
  1. Drivers must give “best effort” at fulfilling urgent transportation requests in a timely manner.
  1. Drivers are not required to transport customers who are violent or abusive.
  1. Drivers may not discriminate based on race, color, national origin, sex or handicap.
  1. Drivers are only authorized to transport the rider from the start location to the end destination, and any changes in that order can only by authorized by our dispatcher.

Mainland Transportation (MT) has set of Trainings  Guidelines  Responsibilities 
for its drivers to make sure our customers are satisfied and receive quality services